By Kehinde Ibrahim, Lagos
THE newly elected Chairman of the Nigerian Insurers Association (NIA), Kunle Ahmed, has unveiled a five-point agenda for his administration.
Speaking at a pre-investiture media parley in Lagos, Ahmed highlighted the strategic focus of his two-year administration to include Customer-Centricity; Digital Transformation; Commitment to Excellence; Advocacy, Collaboration and Education and Awareness.
Kunle Ahmed who is also the Managing Director/CEO, AXA Mansard Insurance, said his administration will turn the nation’s challenges ranging from inflation to security concerns which have led to increased risk profile of individuals and organizations to opportunities.
He said the recent increase in the Foreign Direct Investment (FDI) to $3.3 million in first quarter of 2024 presents a greater opportunity for the market, adding that his administration will harness the momentum for the good of the industry.
“These challenges equally present our industry with unique opportunities for growth and innovation. The recent increase in Foreign Direct Investment, which reached $3.3 million in Q1 2024, signals a renewed interest in our market. This is a moment for us to harness this momentum and reshape our industry for the future.
“To turn these challenges into opportunities for the growth of our industry and the prosperity of our nation, we will focus strategically on the following areas:
“Customer-Centricity: Enhancing customer satisfaction will be our priority. This will involve driving programs, initiatives, and policies to simplify the insurance on boarding process, improve claims handling, and ensure transparency in our operations. A satisfied customer is not just a repeat client; they will be the best advocates of our industry. We will implement best practices that prioritize the customer journey, ensuring that our clients always feel valued and understood.
“Digital Transformation: Our sector has historically been slow to adopt digital solutions. Moving forward, embracing digital innovation will be essential. We plan to launch an innovation challenge to invite solutions that streamline our processes and enhance customer experience. By collaborating with technology partners, we can reduce costs and improve service delivery, making insurance more accessible to all Nigerians.